SERVICE THAT
MOVES EMOBILITY
The key issue in providing fast charging infrastructure is its high availability, which is why at Ekoenergetyka we focus on proven solutions and an efficient technical support network.
Who we are
We are pioneers of electromobility and one of the leaders among producers of high-power charging infrastructure in Europe.
We believe in the energy transformation and the need for changes towards zero-emission transport. Our goal is to provide durable and reliable fast charging stations and ensure the safe operation of chargers.
Let’s talkOur dedicated service team is always available to provide expert support, ensuring your charging stations run smoothly. With professionalism and commitment to excellence, we are ready to assist whenever you need us.
Comprehensive
installation
Qualified staff carries out the complete installation of chargers. During commissioning, our technicians perform the required electrical measurements, conduct a final test and, together with the client, confirm the correct operation of the installed infrastructure.
Online support from
a multilingual Helpdesk
The remote service support center works 24/7, ensuring the assistance to customers in situations that require help. We can communicate directly from the headquarters in Poland in many languages, and thanks to local service partners, we can increasingly redirect the request to service points that speak the local language.
Remote diagnosis
and repairs
Our chargers are equipped with remote diagnosis and repair systems as a standard. More than a half of the requests are successfully handled without the need for intervention on-site, which significantly shortens the response time and increases the availability of charging points.
Spare
parts
We manage the stock of spare parts in our warehouse in Poland and a network of consignment warehouses abroad. We want to be sure that in a critical situations the customer can count on our effective help. In the area of logistics, we cooparate with the renowned international carrier to shorten the shipping time to a minimum.
Inspection and
maintenance programs
Based on several years of experience, we have developed comprehensive inspection and maintenance programs, successfully protecting the chargers for many years of operation. As a part of the inspections, the technical condition of equipment is verified, and consumable parts are replaced.
On-site service
Ekoenergetyka Service is a company employing over 100 people dealing exclusively with service and after-sales services. With the development of our network of service partners, we are present in nearly every country in Europe. Thanks to this, we come when called, if the situation requires it. By remaining in constant contact with the charging station owner, we take care of the infrastructure.
Technical training
A professional Training Center provides multiple training programs for partners and customers which contains both lectures and practical workshops with the use of charging stations. Each training program ends with a certificate for participants.
Charging station upgrade
Selected charging station models have been designed to allow later upgrades. We offer the possibility to increase the output power for selected chargers, software updates and extensions of the control system with additional functions not selected at the initial stage. The scope of the offer also includes intelligent energy management tools and advanced analytical diagnostic tools.
We provide
Thanks to our experts and an extensive network of service partners, we provide full support from regular inspections to quick service.
Service contract
We offer individually tailored service contracts, ensuring maximum business benefits for our customers.
1 GWC means the General Warranty Conditions of Ekoenergetyka Polska S.A.
2 On-site response times may vary depending on the location of the charging station (e.g. in overseas territories).
3 Due to the type of internet connection and technical specifications of charging stations, active monitoring may not be available for individual charging stations.
Subsequent levels of service contracts bring tangible benefits to owners and users of charging points
Service
support levels
Thanks to training programs and a certification system,we guarantee a high level of technical assistance and service support, regardless of location.tee a high level of technical assistance and service support, regardless of location.
Remote supervision
Thanks to dedicated software, we can verify the transactions history, charging parameters and possible inconsistencies.
In our work, we use remote supervision and management tools, EOS (Ekoenergetyka OCCP System) and CMC (Charger Management Console). It is a complete set of software tools for services for status visualization, alerting, diagnosis and remote configuration.
EOS
EOS by Ekoenergetyka is a comprehensive management solution for service providers, charge point operators, and end-users, offering real-time monitoring, remote control, user management, and customizable reporting tools.
CMS
CMS is designed for trained service personnel, providing advanced diagnostic support and remote configuration tools. Key features include OCPP charger setup, network configuration, error tracking with solutions, transaction monitoring, detailed log downloads, and RFID authorization control.
Service partners network
Our service partners network covers almost all of Europe, so our customers can always count on professional technical support.
