We are excited to announce the launch of our new system, MySupport, developed by Ekoenergetyka Service. This new system guarantees an even higher quality of service request management, including full automation of fault reporting and seamless integration with customer systems. Introducing this solution not only enhances the way we handle and manage service tickets but also marks a natural step forward in the technological development of our company.
The new application will provide our customers with real-time access to the status of their requests, increasing transparency and ensuring up-to-date information at all times. Additionally, it will streamline resource management (stations and technicians) and optimize the planning of service operations.
"With the implementation of the MySupport application, based on the CMMS (Computerized Maintenance Management System), we will increase efficiency, improve communication, and simplify service management processes," emphasizes Krzysztof Sitko, Chief Operating Officer at Ekoenergetyka Service.
Ekoenergetyka Service plays a key role in supporting Ekoenergetyka Polska’s customers and is an integral part of the charging solutions we offer. Through comprehensive support – including installation, monitoring, online assistance, remote diagnostics, spare parts, and much more – we provide our customers with fast and professional help 24/7/365. We work with over 60 service partners and operate nearly 300 service points across Europe, allowing us to deliver technical support in multiple languages. Our commitment to efficient service is evidenced by the fact that 60% of requests can be resolved remotely, and 95% of issues are successfully resolved either through remote or on-site support.
The new system will further enhance our service capabilities, making Ekoenergetyka Service even more responsive and focused on customer needs.