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SERVICE THAT 

MOVES EMOBILITY

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service.america@ekoenergetyka.com

At Ekoenergetyka, we prioritize proven solutions by leveraging remote monitoring, skilled service technicians, and cutting-edge training to help ensure the high availability of your fast charging infrastructure.

Service contracts

Individually tailored service contracts: preventive maintenance, support, extended coverage, and premium options for maximum benefits.

Support levels

Efficient three-step support: remote diagnosis, on-site partner assistance, and expert engineer intervention when needed.

Remote supervision

24/7 Monitoring Center: proactive station oversight, diagnostics, and remote management for seamless operation.

Partners network

A wide network of service partners across the USA and Canada, ensuring professional technical support wherever you are

Helpdesk

24/7 support, ensuring assistance whenever you need it.

Our dedicated service team is always available to provide expert support, ensuring your charging stations run smoothly. With professionalism and a commitment to excellence, we are ready to assist whenever you need us.

service ee us - ekoenergetyka

service monitoring

service support - ekoenergetyka

Power of service for the greatest challenges

We provide

Thanks to our expert team and extensive service partner network, we offer full-service support, including routine inspections, maintenance, and rapid repairs.

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We provide - ekoenergetyka

Remote diagnosis 
and repairs

Charging station 
upgrades

Active monitoring of charging stations

On-site service

Online support from Helpdesk

Technical trainings

Inspection and maintenance programs

Spare parts

Contact us today to become a trained
and certified service partner

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Service contracts bring tangible
benefits to owners and users of charging points.

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Service contracts bring tangible<br> benefits to owners and users of charging points. - ekoenergetyka

Increasing the availability of charging infrastructure due to the replacement of critical components depending on the total number of charging cycles

Ensuring, after the warranty period, response and repair times at an agreed upon service contract level

Spreading the costs of inspections and replacement of consumable parts included in the budget

Minimizing the risk of unplanned costs related to charging station failures

Reducing the risk of additional costs related to a sudden failure

Ensuring maximum charger availability by minimizing response and repair times

Freezing of prices for inspections and consumable parts for the duration of the contract

Increasing business continuity & security through constant supervision and remote service support

Service
support levels

Thanks to training programs and a certification system,we guarantee a high level of technical assistance and service support, regardless of location.

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SL1

Remote support
/ Helpdesk

Availability and support of consultants at the stage of the registration and notification process, conversation with the customer, remote diagnosis and analysis of charger parameters, remote repair (if possible) by dedicated Technicians / Experts

SL 2

On-site
/ Ekoenergetyka Service

Intervention of the service team directly at the charger, on-site diagnosis and repair with the participation of a service technician, replacement of damaged parts

SL 3

Remote / On-site
/ Ekoenergetyka Service

Service Engineer support to the charger and repair on site. Possible consultations with a team of software experts and designers

Remote Supervision, 
EOS, and CMS

Our Network Operations Center can monitor charger health to provide proactive maintenance. This is powered by our own E{}S software which can provide charging status, transaction history, error codes, and customized reporting. We can provide E{}S to our customers to use in their NOCs or facility locations

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Remote Supervision, 
EOS, and CMS - ekoenergetyka

Service partners network

Our network of national service partners provide coverage for all of the United States and Canada. Customers can always count on professional technical support.

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Service partners network - ekoenergetyka

Helpdesk

service.america@ekoenergetyka.com

Ekoenergetyka ensures the highest availability of fast-charging infrastructure by combining reliable technology with robust service solutions. Through our dedicated support network and advanced management tools, we enable seamless operation, tailored diagnostics, and remote configuration. Our commitment is to maximize uptime and efficiency for all users and operators.