Contact

SERVICE THAT 

MOVES EMOBILITY

Need help?
service.america@ekoenergetyka.com

At Ekoenergetyka, we prioritize proven solutions by leveraging remote monitoring, skilled service technicians, and cutting-edge training to help ensure the high availability of your fast charging infrastructure.

Service contracts

Individually tailored service contracts: preventive maintenance, support, extended coverage, and premium options for maximum benefits.

Support levels

Efficient three-step support: remote diagnosis, on-site partner assistance, and expert engineer intervention when needed.

Remote supervision

24/7 Monitoring Center: proactive station oversight, diagnostics, and remote management for seamless operation.

Partners network

A wide network of service partners across the USA and Canada, ensuring professional technical support wherever you are

Helpdesk

24/7 support, ensuring assistance whenever you need it.

Our dedicated service team is always available to provide expert support, ensuring your charging stations run smoothly. With professionalism and a commitment to excellence, we are ready to assist whenever you need us.

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service ekoenergetyka america, Service, Ekoenergetyka

service ekoenergetyka america, Ekoenergetyka

Power of service for the greatest challenges

We provide

Thanks to our expert team and extensive service partner network, we offer full-service support, including routine inspections, maintenance, and rapid repairs.

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service ekoenergetyka america, Service, Ekoenergetyka
service ekoenergetyka america, Ekoenergetyka

Remote diagnosis 
and repairs

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Charging station 
upgrades

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Active monitoring of charging stations

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On-site service

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Online support from Helpdesk

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Technical trainings

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Inspection and maintenance programs

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Spare parts

Contact us today to become a trained
and certified service partner

Let's talk

Service contracts bring tangible
benefits to owners and users of charging points.

Let’s talk
service ekoenergetyka america, Service, Ekoenergetyka
service ekoenergetyka america, Ekoenergetyka

Increasing the availability of charging infrastructure due to the replacement of critical components depending on the total number of charging cycles

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Ensuring, after the warranty period, response and repair times at an agreed upon service contract level

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Spreading the costs of inspections and replacement of consumable parts included in the budget

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Minimizing the risk of unplanned costs related to charging station failures

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Reducing the risk of additional costs related to a sudden failure

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Ensuring maximum charger availability by minimizing response and repair times

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Freezing of prices for inspections and consumable parts for the duration of the contract

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Increasing business continuity & security through constant supervision and remote service support

Service
support levels

Thanks to training programs and a certification system,we guarantee a high level of technical assistance and service support, regardless of location.

Let’s talk

SL1

Remote support
/ Helpdesk

Availability and support of consultants at the stage of the registration and notification process, conversation with the customer, remote diagnosis and analysis of charger parameters, remote repair (if possible) by dedicated Technicians / Experts

SL 2

On-site
/ Ekoenergetyka Service

Intervention of the service team directly at the charger, on-site diagnosis and repair with the participation of a service technician, replacement of damaged parts

SL 3

Remote / On-site
/ Ekoenergetyka Service

Service Engineer support to the charger and repair on site. Possible consultations with a team of software experts and designers

Remote Supervision, 
EOS, and CMS

Our Network Operations Center can monitor charger health to provide proactive maintenance. This is powered by our own E{}S software which can provide charging status, transaction history, error codes, and customized reporting. We can provide E{}S to our customers to use in their NOCs or facility locations

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Service partners network

Our network of national service partners provide coverage for all of the United States and Canada. Customers can always count on professional technical support.

Let's talk
service ekoenergetyka america, Service, Ekoenergetyka

Helpdesk

service.america@ekoenergetyka.com

Ekoenergetyka ensures the highest availability of fast-charging infrastructure by combining reliable technology with robust service solutions. Through our dedicated support network and advanced management tools, we enable seamless operation, tailored diagnostics, and remote configuration. Our commitment is to maximize uptime and efficiency for all users and operators.